customer service scores

Don't you just love when you call someplace or go in person and they try their very best to hurry you along so they can get to the next client but they spend most of the time at the end telling you a survey is sure to come and then they direct you on how that survey will work and what they want you to give them --example--when you get this survey make sure you give me all 5's-make sure you tell them yes--whatever it is--they tell you what to say. So out of guilt (because it could be you they will grade someday) and God forbid you give the truth and cost them their job, the kids would starve, the house would be lost, they would live on the street in Nebraska in the snow-you do it!

If you are going to "grade" customer service---why are you announcing it? To them, to us--etc. If you are grading them on their service-let it be real. \

First off, customer service means that --customer SERVICE. If you are going to be in this field then do the right thing without being "sen sored" like Nike says--JUST DO IT!! Otherwise you shouldn't be in it.

I am not saying that if someone is horrible you can't hang up on them orrrr--put them on hold ----for eternity! Get a Sup--you are NOT going to win an argument with a customer so why put yourself there. You have managers for that---make them earn their pay! PS--how did i do?!!! just kidding!