Phone Company Incompetence

It used to be that utility companies such as phone and electric had the best customer service. No longer, a recent phone problem resulted in a call for service, the response, after hours on the phone, "we can be there in a couple of weeks". It is no surprise that people are choosing alternatives to AT&T such as cable and skype and internet phone. These dinosaurs need to get into this century and realize that there are choices for phone service otherwise they will soon be extinct as well.